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Prodigy is a behavioural scoring and customer management solution
offered by DecTech Solutions.
Without exception, every market offers consumers and businesses a multitude
of financial organisations and telecommunication providers to choose from. The
competition amongst organisations is extremely high, with lenders and service
providers striving to maintain and grow the profitability of their portfolios.
In order to compete effectively, you need the ability to manage customer accounts
profitably and develop long term customer relationships.
Gone are the days when organisations could afford to simply react to the
requests and demands of their customers. These days, the loyalty of your customers
is constantly under threat, and therefore you must proactively manage every aspect
of your relationship and contact with them.
The basic premise behind customer relationship management is to maintain
a consistent, customer service driven approach, ultimately increasing share-of-wallet
and therefore your organisation’s profitability.
Business benefits
- Establish customer loyalty through tailored services;
- Manage every contact point of the customer relationship;
- Reduce customer attrition for good customers;
- Encourage spending/more transactions and revolving for good customers;
- Control risk and balance at risk;
- Automate your decision making;
- Continually improve your customer management strategies;
- Maximise the opportunities to generate revenue;
- Reduce operational costs.
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