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Ascent is a collections and recovery management solution offered
by DecTech Solutions.
Ascent is a valuable tool for any organisation in the business of credit,
financial services, telecommunication services and utility services.
Running a successful collections and recoveries department is not about having
the best collectors. Collection staff turnover is typically high, meaning that
any organisation who does focus too much on the collection skills of the individual
will usually be putting in a lot of wasted time, effort and money.
Of course, the productivity of the individual collector is still important,
however to be successful as a department, collections and recoveries effort has
to be systematically driven and results focused.
Ascent has the functionality to manage all aspects of the collections and
recoveries process, from early delinquency/overlimit through to legal action/write-off.
These days, many organisations are also opting to outsource certain parts
of their debt collection activity. In this situation, your organisation needs
the ability to closely monitor the outsourcing company’s results so that
immediate action can be taken to address unsatisfactory recovery of debts.
Ascent incorporates advanced workflow management including user-driven prioritisation
of workload and also the ability to apply behavioural scoring for collections
and recoveries prediction. Prioritisation can be rules based, score based, or
a combination of the two. Ascent can also be interfaced to a dialing system – and
there is an option to switch this into ‘predictive’ mode if required.
Ascent also has its own in-built MIS, for the monitoring of such things as
collector productivity, flowdown, external agency progress, recovery analysis
and evaluation of collections strategy success.
Business benefits
- Optimise collector efficiency by prioritising workload;
- Change your collection strategies quickly without IT programming;
- Automate dialing (if available) including predictive dialing;
- Implement collections and recoveries scorecards to enable the tailoring of
strategies to different levels of risk/likelihood of payment;
- Monitor your financial position daily and focus on the accounts where the
greatest improvements can be gained;
- Continually improve your collection and recovery strategies;
- Monitor collector productivity using detailed reports;
- Analyse flowdown to identify problem areas and address them quickly;
- Manage outsourcing of debt collection to multiple external agencies.
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